ClearPHONE Refund Policy

----- Effective as of October 15, 2020 -----

14-Day Limited Money Back Guarantee

 

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ClearCellular takes pride in the quality of the products that we sell and, as a direct result, offers a 14-day money-back guarantee (from the initial order date) on all ClearPHONE hardware, accessories, peripherals, and unopened items still in its/their original sealed packaging. If you are unsatisfied with your product for any reason you may return it within 14 days from the initial order date for a 40% refund as the remaining 60% will be paid out in ClearUnited CLEAR Rewards and ClearCellular operations. Shipping and handling fees are not refundable. A replacement fee may be assessed if scratches or damage(s) are present on the ClearPHONE(s). To return merchandise, you must obtain a Return Materials Authorization (RMA) number. Please call the ClearCenter customer service department at +1.800.977.0574 and provide them with the invoice number, item description, and serial number(s) of the merchandise you wish to return. If the seal is broken the RMA may be denied. You must ship the merchandise within five (5) days of receiving your RMA number. Moreover, you must also return the merchandise to ClearCellular in its/their original packaging, in as-new condition along with any media, documentation, and all other items that were included in the original shipment, prepay shipping charges, and insure the shipment or accept the risk of loss or damage during shipment.

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ClearCellular takes pride in the quality of the products that we sell and, as a direct result, offers a 14-day money-back guarantee (from the initial order date) on all ClearPHONE hardware, accessories, peripherals, and opened items still in its/their original sealed packaging. If you are unsatisfied with your product for any reason you may return it within 14 days from the initial order date for a 20% refund as the remaining 80% will be paid out in CLEAR Rewards, ClearCellular operations, and ClearPHONE reconditioning. Shipping and handling fees are not refundable. A replacement fee may be assessed if scratches or damage(s) are present on the ClearPHONE(s). To return merchandise, you must obtain a Return Materials Authorization (RMA) number. Please call the ClearCenter customer service department at +1.800.977.0574 and provide them with the invoice number, item description, and serial number(s) of the merchandise you wish to return. If the seal is broken the RMA may be denied. You must ship the merchandise within five (5) days of receiving your RMA number. Moreover, you must also return the merchandise to ClearCenter in its/their original packaging, in as-new condition along with any media, documentation, and all other items that were included in the original shipment, prepay shipping charges, and insure the shipment or accept the risk of loss or damage during shipment.

If you purchased your order using a third-party Bread Financing payment program, you may be asked to provide a major credit card (Visa, MasterCard, or Discover) for ClearCellular. to assess the 50% open box restocking fee.

If you provided a ClearUnited Referral Code at checkout and request a refund, all refunds will also deduct CLEAR Rewards previously delivered. 

NOTE: ClearCellular recommends that you (1) use a carrier that offers shipment tracking for all returns and (2) either insure your package for safe return to ClearCellular. or declare the full value of the shipment so that you are completely protected if the shipment is lost or damaged in transit. If you choose not to (1) use a carrier that offers tracking and (2) insure or declare the full value of the product, you will be responsible for any loss or damage to the product during shipping. Please note that the United States Postal Service (USPS) offers limited tracking capabilities and that there is a 30-calendar-day waiting period before the USPS will initiate a trace. FedEx is recommended.